NQF Qualifications

NC: Generic Management (SAQA ID: 59201) NQF Level 5



Purpose

Management skills are still critical skills required across organisations and industries within South Africa. Generic management skills can be applied across a wide range of specialised fields. A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values.

The skills, knowledge and understanding demonstrated within this qualification are essential for the creation of a talent pool of experienced and effective middle managers that represents the demographics of the South African society. This qualification will create a leadership cadre for the South African society throughout multiple industries and sectors both private and public. A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including:
  • Initiating, developing, implementing and evaluating operational strategies, projects and action plans, and where appropriate, recommending change within teams and/or the unit so as to improve the effectiveness of the unit.
  • Monitoring and measuring performance and applying continuous or innovative improvement interventions in the unit in order to attain its desired outcomes, including customer satisfaction, and thereby contributing towards the achievement of the objectives and vision of the entity.
  • Leading a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.
  • Building relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.
  • Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.
  • Enhancing the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit.
  • Management skills are still critical skills required across organisations and industries within South Africa. Generic management skills can be applied across a wide range of specialised fields. A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values.
  • The skills, knowledge and understanding demonstrated within this qualification are essential for the creation of a talent pool of experienced and effective middle managers that represents the demographics of the South African society. This qualification will create a leadership cadre for the South African society throughout multiple industries and sectors both private and public.
  • A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including:
  • Initiating, developing, implementing and evaluating operational strategies, projects and action plans, and where appropriate, recommending change within teams and/or the unit so as to improve the effectiveness of the unit.
  • Monitoring and measuring performance and applying continuous or innovative improvement interventions in the unit in order to attain its desired outcomes, including customer satisfaction, and thereby contributing towards the achievement of the objectives and vision of the entity.
  • Leading a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.
  • Building relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.
  • Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.
  • Enhancing the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit.
    Outcome Program Outline Methodology Certification Contact Us


    • Initiate, develop, implement and evaluate operational strategies, projects and action plans so as to improve the effectiveness of the unit.
    • Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.
    • Lead and manage a team of first line managers to enhance individual, team and unit effectiveness.
    • Build relationships with superiors and with stakeholders across the value chain.
    • Apply the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks.
    • Enhance the development of teams and team members

    Qualification Structure

    This qualification requires a total of 162 credits as listed below:
    Fundamental component:
    The Fundamental Component consists of 49 Unit Standards in:
    Core component:
    Core: all 78 credits.
    Elective component:
    Learners are to achieve Unit Standards to a minimum of 35 credits.
    This programme consists of SIX SKILLS PROGRAMS as follows and will be covered over a period of one year:
    1. Leadership
    2. Leading Change
    3. Team management
    4. Risk Management
    5. Financial control
    6. Team Performance


    Programme 1: leadership
    Leadership Analyse leadership and related theories in a work context 120300 F 8 26 credits
    Manage a diverse work force to add value 252043 C 6
    Apply the principles and concepts of emotional intelligence to the management of self and others 252031 E 4
    Lead people development and talent management 252029 C 8


    Programme 2: Leading Change
    Leading change Apply the principles of ethics to improve organisational culture 252042 F 5 33 credits
    Apply a systems approach to decision making 252026 F 6
    Formulate recommendations for a change process 252021 F 8
    Create and manage an environment that promotes innovation 252020 C 6
    Select and coach first line manager 252035 C 8


    Programme 3: Team management
    Team management Recruit and select candidates to fill defined positions 12140 E 9 37 credits
    Devise and apply strategies to establish and maintain workplace relationships 252027 C 6
    Build teams to achieve goals and objectives 252037 C 6
    Use communication techniques effectively 12433 F 8
    Interpret and manage conflicts in the workplace 114226 E 8


    Programme 4: Risk Management
    Managing risk Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit 13952 E 8 30 credits
    Develop, implement and evaluate a project plan 252022 F 8
    Monitor, assess and manage risk 252025 C 8
    Apply the principles of knowledge management 252044 C 6


    Programme 5: Financial control
    Financial control Apply mathematical analysis to economic and financial information. 252036 F 6 30 credits
    Manage the finances of a unit 252040 F 8
    Promote a learning culture in an organisation 252041 E 5


    Programme 6: Team Performance
    Team performancel Develop and implement a strategy and action plans for a team, department or division 15219 E 4 20 credits
    Develop, implement and evaluate an operational plan 252032 C 8
    Monitor and evaluate team members against performance standards 252034 C 8

    Formative assessment: Portfolio of evidence will be submitted within two months after the training of each module. Assessment activities include evaluating all documentation produced during the process and questioning to test knowledge and ability to apply.

    Final summative assessment: An Integrated Assessment will be conducted on the theoretical and practical components after all the modules are completed. During integrated assessments the assessor makes use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies.

    Assessors and moderators make use of a range of formative and summative assessment methods. Assessors assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.

    This programme is accredited by the Services Sector Education and training Authority (SERVICES SETA).

    On completion, the following certification will be awarded:

    A Services SETA NC: Generic Management (SAQA ID: 59201) NQF Level 5 will be awarded to all delegates who successfully complete all portfolio requirements;

    Or

    A Services SETA Statement of Results will be awarded to all delegates who successfully complete some, but not all, of the modules’ portfolio requirements. The Statement of Results will only reflect the modules successfully completed Recommended entry requirements

    Learners should be competent in the following:

    Communication at Level 4
    Mathematical Literacy at Level 4
    Computer Literacy at Level 4, or the equivalent thereof

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