Advanced Executive Assistants and Administrative Assistants Programme

The programme

Programme overview

This intensive 2-day Advanced Executive Assistants and Administrative Assistants Programme empowers executive and administrative assistants with advanced management, leadership, and digital skills required to excel in modern executive support roles. Through interactive sessions, scenario-based exercises, and practical case studies, participants will develop the confidence and strategic mindset to support senior leaders, drive team performance, and adapt to dynamic organisational needs.

This programme is a standalone, comprehensive path across every core executive support competency — strategic mindset, communication, time management, leadership, project management, emotional intelligence, AI and digital productivity, conflict resolution, financial literacy, and career development — delivered in two focused days. It is ideal for professionals who want a single comprehensive programme covering the full breadth of advanced executive support skills, as distinct from Ratomac Advanced Executive Assistant Masterclass series (Series 1, 2, and 3), which builds progressively deeper, specialist capability across three separate 5-day programmes. Session 7 provides a practical introduction to AI in executive support; for hands-on depth across every major AI platform, see Ratomac dedicated Artificial Intelligence (AI) Essentials for Office Managers and Secretaries course, available as a 2-Day Essentials or 5-Day Masterclass.

Who should attend

Who is this programme for?

• Experienced Executive Assistants
• Senior Administrative Assistants
• Office Managers & Team Leads
• Personal Assistants
• Professionals Seeking to Elevate Their Career Trajectory

Learning outcomes

What you will learn

By the end of the Advanced Executive Assistants and Administrative Assistants Programme, participants will:

• Think strategically and anticipate executive and organisational needs
• Prioritise and manage multiple tasks in fast-paced environments
• Communicate and collaborate effectively with stakeholders at all levels
• Apply leadership, influence, and conflict resolution skills in daily interactions
• Utilise advanced digital tools and AI for productivity and secure information management
• Manage financial records, expenses, and basic budgets
• Build a personal brand for ongoing professional growth
• Uphold ethics and confidentiality in all aspects of their role

Explore the programme

Detailed programme outline

DAY 1 — Strategic Support & Professional Effectiveness

Session 1: The Modern Assistant — Role Evolution & Strategic Mindset

• Evolving from administrative support to strategic business partner
• Building high-trust relationships with executives and teams

Practical Exercise: Draft a short value proposition statement describing your strategic contribution, ready to share with your executive.

Session 2: Advanced Communication & Influence

• Mastering impactful written and verbal communication
• Managing difficult conversations, active listening, and stakeholder engagement
• Influence and diplomacy: navigating organisational dynamics

Practical Exercise: Role-play a difficult stakeholder conversation and receive structured peer feedback.

Session 3: Time & Task Management Mastery

• Prioritising under pressure: frameworks and digital tools
• Delegation, follow-up, and managing competing priorities
• Real-world time management challenges (interactive case study)

Practical Exercise: Apply a prioritisation framework to a sample overloaded task list and defend your ranking.

Session 4: Leadership, Problem-Solving, and Decision-Making

• Developing a personal leadership style as an assistant
• Critical thinking, creative problem-solving, and rapid decision-making
• Supporting executive decision processes with data and insights

Practical Exercise: Work through a rapid decision-making scenario and present your recommendation with supporting rationale.

Session 5: Project & Event Management Essentials

• Introduction to project management tools for assistants
• Planning, scheduling, and resource management
• Organising meetings, travel, and high-impact events

Practical Exercise: Build a basic project plan and resource schedule for a sample executive event.

DAY 2 — Digital Enablement, Resilience & Career Growth

Session 6: Emotional Intelligence & Resilience

• Understanding and developing emotional intelligence (EQ)
• Stress management techniques for high-performance roles
• Fostering positive work environments and self-care strategies

Practical Exercise: Complete a short self-assessment and identify one EQ-building action to apply immediately.

Session 7: AI, Technology & Digital Productivity

• Leveraging productivity apps, collaboration tools, and cloud platforms
• Introduction to Microsoft 365 Copilot and other AI assistants for executive support, including current licensing basics
• Secure handling of confidential information and data privacy when using AI tools

Practical Exercise: Use Copilot to draft a sample executive communication, then review it for accuracy and tone before finalising.

Session 8: Conflict Resolution & Ethics

• Handling workplace conflict and negotiation strategies
• Upholding confidentiality and ethical standards in executive support

Practical Exercise: Work through a workplace conflict scenario and agree a resolution approach with a partner.

Session 9: Financial Savvy for Assistants

• Basics of budget management, expense reporting, and financial records
• Understanding financial concepts relevant to executive support roles

Practical Exercise: Review a sample expense report and identify any discrepancies or policy concerns.

Session 10: Networking, Personal Branding & Career Advancement

• Building a professional network in the digital age
• Personal branding: positioning yourself for advancement
• Mapping a career development plan and ongoing learning resources

Practical Exercise: Draft a personal career development plan with three concrete actions for the next 90 days.

Learning approach

How you will learn

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.– Course Material: Access well-crafted supporting resources.– Group Work: Collaborate on discussions and case studies for practical insights.– Workshops & Role-Play: Participate in immersive, scenario-based activities.– Practical Application: Focus on applying theoretical knowledge in real situations.– Post-Training Support: Receive extensive support after training for skill implementation.

Discuss your requirements

Dates, duration & arrangements

Contact Ratomac to confirm dates, duration, delivery format, entry requirements and any applicable assessment or certification before booking.