Building a High-Trust Partnership with Your Manager Training

The programme

Programme overview

The relationship between an administrative professional and the manager they support is one of the most consequential working relationships in any organisation — yet it’s rarely given the deliberate attention it deserves. Most people learn to manage this relationship through trial and error, picking up habits that may or may not actually build trust or influence over time.

This one-day Building a High-Trust Partnership with Your Manager programme takes a structured approach instead. Through breakout sessions, guided self-assessment, and real-world case application, you’ll examine what actually makes a manager-assistant partnership work, build a personal plan to strengthen your own, and practise the influence and communication skills that turn a good working relationship into a genuinely strategic one.

Course Highlights

• Build Trust and Credibility: Strengthen your working relationship with the person you support.
• Sharpen Core Effectiveness: Goal setting, prioritising, planning, decision-making, relationship-building, and listening.
• Understand Behavioural Styles: Improve your communication by recognising how different people prefer to work and decide.
• Make Strategic Calls: Learn when to decide independently and when to bring your manager into the loop.

Who should attend

Who is this programme for?

• Senior Administrative Support Staff
• Executive Secretaries
• Administrative Assistants
• Staff Assistants
• Executive Assistants

Learning outcomes

What you will learn

• Consistently anticipate your manager's needs
• Earn genuine respect and be taken seriously as a strategic contributor
• Obtain the resources necessary to accomplish your tasks and meet your manager's goals
• Gain the authority to make and act on decisions
• Confidently represent your manager
• Be recognised as a valuable professional resource
• Develop a genuinely trusting working relationship with your manager
• Collaborate effectively with multiple managers and other office professionals
• Optimise your time management skills and increase productivity

Programme Highlights

• Network and learn from a diverse group of peers across functions, industries, and countries
• Develop a personal action plan to implement in your workplace
• Participate in hands-on, interactive learning with real-world examples
• Learn from a facilitator with a genuine background in administrative and management roles in international companies

Explore the programme

Detailed programme outline

• Identifying the characteristics of effective partnering with your manager
• Creating a positive partnership grounded in those characteristics
• Adapting your approach to match your manager's working preferences
• Applying active listening skills to anticipate your manager's needs before they're stated
• Understanding and applying your own personal power bases within the organisation
• Applying influencing and persuasive communication skills in practice

Learning approach

How you will learn

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.– Course Material: Access well-crafted supporting resources.– Group Work: Collaborate on discussions and case studies for practical insights.– Workshops & Role-Play: Participate in immersive, scenario-based activities.– Practical Application: Focus on applying theoretical knowledge in real situations.– Post-Training Support: Receive extensive support after training for skill implementation.

Discuss your requirements

Dates, duration & arrangements

Contact Ratomac to confirm dates, duration, delivery format, entry requirements and any applicable assessment or certification before booking.