Business Process Analysis and Modelling

The programme

Programme overview

Business Process Analysis & Modelling equips participants with practical techniques to map, analyse and redesign organisational processes so they run faster, leaner and more reliably. The course combines a step-by-step process-analysis methodology with hands-on modelling using Business Process Modelling Notation (BPMN), enabling delegates to translate informal work practices into precise, reusable process models that reflect stakeholder needs.

Participants will learn to capture enterprise-level process architecture and detailed workflow logic, diagnose process health, uncover inefficiencies and design robust “to-be” processes that improve competitiveness, reduce cost and elevate customer and employee experience. Practical exercises throughout the programme ensure delegates can apply modelling and improvement techniques immediately in their own organisations — from discovery and stakeholder analysis right through to selecting tools and implementing changes for real-world execution.

Course Highlights

• Rigorous analysis is the foundation of accurate process description and improvement.
• Process models create a baseline for measurement, testing and continuous refinement.
• Modelling exposes redundancies, anomalies and constraints that hide in day-to-day operations.
• Reusable process models convert tacit knowledge into tangible business assets.
• Clear, standardised process definitions improve governance, automation readiness and handover.

Who should attend

Who is this programme for?

Ideal for professionals who need to understand, document or improve processes:

• Business managers and process owners
• Business process and systems analysts
• IT professionals supporting automation and workflows
• BPM project leaders and project team members
• Quality, operations and service delivery specialists

Learning outcomes

What you will learn

By the end of the Business Process Analysis & Modelling course participants will be able to:

• Explain the components and types of business processes and how they link to strategy.
• Apply structured process-analysis techniques to collect correct, objective information.
• Define and model processes using Business Process Modelling Notation (BPMN).
• Build an enterprise process architecture and hierarchical process maps.
• Analyse customer and stakeholder requirements and translate them into process measures.
• Diagnose process health using performance metrics and root-cause techniques.
• Design and document “to-be” processes and create an actionable implementation plan.
• Select appropriate modelling tools and prepare models for automation or handover.

Participant Outcomes (what delegates will leave with)

• Practical templates for process discovery, SIPOC, swimlane diagrams and BPMN artefacts.
• A clear approach to move from as-is mapping to to-be redesign and pilot implementation.
• Confidence to lead or contribute to process improvement and BPM initiatives.
• Ability to measure process performance and prioritise improvement opportunities.

Explore the programme

Detailed programme outline

Day One — Foundations: Understanding Business Processes

• Overview & key concepts; how processes support strategy
• Types of processes and naming conventions
• Process components and decomposition techniques
• Practical discovery and analysis exercises

Day Two — Modelling Basics with BPMN

• Introduction to BPMN: purpose, notation and best practices
• Mechanics: activities, events, gateways and sequence flows
• Representing branching, joins and common process patterns
• Practical modelling lab: build end-to-end process maps

Day Three — Advanced BPMN & Hierarchical Modelling

• Extended BPMN elements and choreography vs orchestration
• Pools, lanes and cross-organisational modelling
• Exception handling, compensation and transactions
• Developing hierarchical and modular process diagrams

Day Four — Analyse & Diagnose Process Health

• Building process architecture and mapping value streams
• Stakeholder & customer requirement analysis (SIPOC, VOC)
• Identifying legacy rules, bottlenecks and non-value activity
• Process performance analysis: KPIs, metrics and root-cause techniques

Day Five — From Models to Improvement & Implementation

• Eliciting tacit knowledge and validating models with stakeholders
• Designing “to-be” processes and prioritising improvements
• Change & implementation planning; pilot design and governance
• Tool selection criteria, handover to automation teams and next steps

Learning approach

How you will learn

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.– Course Material: Access well-crafted supporting resources.– Group Work: Collaborate on discussions and case studies for practical insights.– Workshops & Role-Play: Participate in immersive, scenario-based activities.– Practical Application: Focus on applying theoretical knowledge in real situations.– Post-Training Support: Receive extensive support after training for skill implementation.

Discuss your requirements

Dates, duration & arrangements

Contact Ratomac to confirm dates, duration, delivery format, entry requirements and any applicable assessment or certification before booking.