Cleaning Services and Interpersonal Skills Training

The programme

Programme overview

This practical skills programme equips cleaning personnel with the knowledge and skills required to deliver professional, safe, and effective cleaning services. Participants will learn correct cleaning techniques for various workplace areas, including offices, restrooms, kitchens, and common spaces, while using appropriate chemicals, equipment, and hygiene practices.

The Cleaning Services and Interpersonal Skills programme also develops essential interpersonal skills such as communication, customer service, teamwork, conflict management, stress management, and time management. In addition, learners will gain an understanding of occupational health and safety, waste management, infection prevention, and the lessons learned from COVID-19 that continue to influence workplace cleaning standards.

Upon completion, learners will be able to contribute to a clean, safe, and productive working environment while meeting client service expectations.

Who should attend

Who is this programme for?

This programme is designed for individuals responsible for cleaning, hygiene, and facility support services, including:

• Cleaning Personnel and Cleaners
• Housekeepers and Housekeeping Supervisors
• Janitorial and Hygiene Staff
• Office and Facilities Support Staff
• Environmental Services Personnel
• Contract Cleaning Service Providers
• Cleaning Team Leaders and Supervisors
• Maintenance and Facilities Management Personnel
• Hospitality Cleaning Staff
• School, Healthcare, and Government Facility Cleaning Staff
• Industrial and Commercial Cleaning Personnel
• Any employee responsible for maintaining clean, safe, and hygienic workplace environments.

Learning outcomes

What you will learn

Upon completing this Cleaning Services and Interpersonal Skills Training course, participants will be able to:

• Improved service delivery to clients.
• Improved communication, conflict management, stress management and time management skills.
• Being skilled and having knowledge of the ways to properly clean various surfaces, restrooms and small kitchens using correct chemicals and procedures.
• Correct care and maintenance of office furniture and other assets to ensure value is maintained and the lifespan is extended.
• Being skilled and having knowledge of the waste disposal process.
• Establishing a clean and sanitary working environment; and
• Increased productivity among employees due to working in a sanitary environment which improves morale.
• The importance of COVID and its impact.

Explore the programme

Detailed programme outline

Module 1: Interpersonal Skills

• Professional image and workplace behaviour.
• Customer service excellence.
• Effective communication skills.
• Conflict management skills.
• Stress management techniques.
• Time management and work planning.
• Teamwork and workplace ethics.
• Understanding expectations and service quality.

Module 2: Surfaces, Soilage, Chemicals and Cleaning Procedures

• Occupational Health and Safety (OHS) requirements during cleaning activities.
• Identify the components and principles of cleaning
• Correct selection and use of Personal Protective Equipment (PPE).
• Safe handling, storage, and disposal of cleaning chemicals.
• Identify surfaces, soilage and chemicals in the cleaning process
• Types of cleaning procedures
• Identify above the floor surfaces and cleaning procedures.

Module 3: Cleaning Procedures

• Cleaning inspection standards and quality requirements.
• Identifying and reporting cleaning defects.
• Care and maintenance of office furniture and assets.
• Reporting maintenance issues and damaged equipment.
• Cleaning cornices, pelmets, walls and skirting boards, including the corners of the room
• Cleaning of shutters and blinds
• Cleaning of mirrors and picture frames hanging against the walls.
• Cleaning procedures of walls
• Cleaning of doors, door handles and filing cabinets.
• Polish furniture – tables, desks, and chairs
• Identify soft and upholstered surfaces and cleaning procedures.
• Identify floor surfaces and the chemicals and equipment applicable to the cleaning thereof.

Module 4: Clean Windows, Frames and Glass Panels

• Prepare for window cleaning i.e., chemicals and equipment.
• Clean windows and window frames
• Cleaning of blinds
• Perform end of task procedures e.g., storing equipment.

Module 5: Vacuum and Clean Dry Surfaces

• Inspection of vacuum cleaning equipment before use.
• Basic care and maintenance of vacuum cleaning equipment.
• Prepare vacuum cleaning equipment and accessories.
• Prepare to vacuum a dry surface according to the correct methods.
• Perform end of task procedures i.e., storing equipment correctly.

Module 6: Clean and Maintain Restrooms and Bathrooms

• Infection prevention and hygiene standards.
• Identification and cleaning of high-touch surfaces.
• Prepare for restrooms and bathroom cleaning.
• Determine the condition of a restroom or bathroom.
• Clean a basin, bath, bidet, and shower.
• Perform end of task procedures e.g., storing equipment and cleaning material.
• Restocking restroom consumables and supplies.

Module 7: Clean Small Kitchens, Kitchenettes and Tea Kitchens

• Food safety and hygiene principles.
• Prepare for cleaning.
• Clean cutlery and crockery
• Clean food preparation equipment and surfaces
• Clean hand contact surfaces
• Clean appliances
• Prevention of cross-contamination.
• Perform end of task procedures for cleaning kitchens.

Module 8: Waste Management

• What is waste?
• Types of waste & waste segregation and disposal procedures.
• The waste management hierarchy – reduce; re-use; recycle; create energy and dispose.

Module 9: Post-COVID Cleaning Practices and Lessons Learned

• Key lessons learned from COVID-19 and their impact on modern cleaning and hygiene practices.
• The importance of maintaining high standards of personal hygiene and infection prevention in the workplace.
• Appropriate selection, availability, and use of Personal Protective Equipment (PPE) based on cleaning tasks and risk levels.
• Cleaning, sanitising, and disinfecting: understanding the differences and when each is required.
• Effective cleaning and disinfection of high-touch surfaces and shared spaces (e.g., door handles, light switches, telephones, desks, and equipment).
• Infection prevention and control measures to reduce the spread of communicable diseases.
• Safe handling and disposal of cleaning materials, waste, and potentially contaminated items.
• Workplace illness reporting procedures and the importance of preventing the spread of infectious diseases.
• Promoting a culture of health, safety, cleanliness, and preparedness in the workplace.

Learning approach

How you will learn

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.– Course Material: Access well-crafted supporting resources.– Group Work: Collaborate on discussions and case studies for practical insights.– Workshops & Role-Play: Participate in immersive, scenario-based activities.– Practical Application: Focus on applying theoretical knowledge in real situations.– Post-Training Support: Receive extensive support after training for skill implementation.

Discuss your requirements

Dates, duration & arrangements

Contact Ratomac to confirm dates, duration, delivery format, entry requirements and any applicable assessment or certification before booking.