Conflict Resolution, Negotiation Skills and Collective Bargaining

The programme

Programme overview

This Conflict Resolution, Negotiation Skills and Collective Bargaining course covers strategies and techniques to effectively resolve conflicts and negotiate successful outcomes in various situations. Learn the art of communication, problem-solving, and compromise to navigate conflicts with confidence.

Who should attend

Who is this programme for?

• Business Owners
• HR Managers
• HR Practitioners
• Line Managers
• Supervisors
• Union Officials

Learning outcomes

What you will learn

• Recognise how our own attitudes and actions impact on others
• Find new and effective techniques for managing negative emotions in others and self
• Describe the main sources of conflict
• Describe appropriate techniques to manage conflict
• Explain the appropriate techniques in inter-personal conflict management
• Describe the appropriate action plan and strategies to manage inter-group conflict
• Explain the attributes of an effective conflict manager
• Understand the steps needed to resolve conflict
• Apply negotiation and other strategies to resolve conflict, including AI-enhanced negotiation tools now used in practice
• Prepare for, engage in and conclude negotiations

Explore the programme

Detailed programme outline

2.5-Day Essentials — Training Outline

• What is Conflict; the Main Sources of Conflict; Different Types of Conflict
• Sources of Conflict in Organisations; Attitudes towards Conflict Management
• Modes of Conflict Management; Communication as a Contributor to Conflict
• Destructive and constructive consequences of managing conflict
• Approaches and styles of handling conflict
• Your personal way of dealing with conflict; attributes of an effective conflict manager
• Why negotiate; applying the interest/needs-based approach to managing conflict
• Negotiation styles; dealing with anger and threats
• Inventing options for mutual gain; preparing and planning for negotiation
• AI-enhanced negotiation tools, including AI-driven role-play simulators for practising difficult conversations and AI-assisted feedback systems that review negotiation exchanges and offer actionable improvement suggestions
• Negotiation role plays, including AI-assisted scenario practice where available
• Dos and don'ts of extracting needs
• Typical mistakes made in negotiation, and how to avoid them

5-Day Comprehensive — Training Outline

• Effective negotiation and conflict management skills
• The various conflict handling processes
• The range of interpersonal, process and problem-solving skills required by a commissioner to conciliate
• The conflict dynamic, the different approaches to managing conflict, and our different personal conflict management styles
• The key characteristics of a good negotiator, needs/interest based versus position-based negotiation, and how to prepare for and conduct a negotiation
• What is Conflict
• Key Questions to Assist Conflict Analysis
• The Main Sources of Conflict
• Different Types of Conflict
• Conflict Stages
• Sources of Conflict in Organisations
• Dealing with Conflict
• Attitudes towards Conflict Management
• Modes of Conflict Management
• Communication as a Contributor to Conflict
• Promote the Orderly Resolution of Conflict
• Conflict Techniques Application
• Power Dynamics of Conflict
• Conflict Management Techniques
• Tools of Conflict Analysis
• Inter-group Conflict
• Conflict Resolution Continuum
• The bases of social conflict
• Characteristics of conflict
• The conflict path
• Red/blue exercise
• Approaches to handling conflict
• Styles of handling conflict
• When is a conflict-handling behaviour appropriate/inappropriate?
• Your personal way of dealing with conflict
• Reflection on conflict handling styles
• Attributes of an effective conflict manager
• Negotiations; why negotiate?
• Applying the interest/needs-based approach to managing conflict
• Negotiation styles
• Dealing with anger – worksheet
• Dealing with threats
• Assessing my negotiating style – worksheet
• Suggestions on how to enhance your negotiating skills, including AI-assisted negotiation feedback tools now used in practice — systems that review negotiation exchanges and offer detailed, actionable feedback to help negotiators improve
• Inventing options for mutual gain
• Generating options – worksheet
• The process to be followed when generating options
• Preparing and planning for negotiation – worksheet and practice
• Negotiation Role plays, including AI-driven role-play simulators now used in leading conflict resolution training to let participants practise difficult conversations safely, with real-time feedback on tone and word choice
• Dos and Don'ts of extracting needs
• Suggestions on how to improve as a negotiator and how to avoid mistakes commonly made
• Typical mistakes made in negotiation

Learning approach

How you will learn

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.– Course Material: Access well-crafted supporting resources.– Group Work: Collaborate on discussions and case studies for practical insights.– Workshops & Role-Play: Participate in immersive, scenario-based activities.– Practical Application: Focus on applying theoretical knowledge in real situations.– Post-Training Support: Receive extensive support after training for skill implementation.

Discuss your requirements

Dates, duration & arrangements

Contact Ratomac to confirm dates, duration, delivery format, entry requirements and any applicable assessment or certification before booking.