Finance & supply chain · Short course
Contract Management
Managing contractual obligations, supplier relationships and contract performance.
The programme
Programme overview
Expanded indicative outline. The subject areas are described below; proposed activities and final delivery requirements are confirmed with Ratomac before booking.
Managing contractual obligations, supplier relationships and contract performance.
The programme brings together contract setup, performance monitoring, contract changes and close-out. The expanded outline below shows how these areas can be explored through explanation, discussion and the preparation of relevant work products.
A proposed workshop runs through the programme: A supplier repeatedly misses service milestones and the contract owner has incomplete performance records. Participants would examine the situation in stages, use the information provided and explain the basis of their decisions. The workshop is fictional and can be adapted when the final training plan is agreed.
Who should attend
Is this programme for you?
This outline is relevant to the following roles. Suitability and any formal entry requirements should be checked for the selected programme.
- Contract administrators, supplier managers and operational leads.
- Individuals preparing to take on responsibilities in this area.
- Teams seeking a shared approach to the work described in the programme.
Purpose of the learning
Intended learning outcomes
- Create an obligations register from a fictional agreement.
- Design a supplier performance review against defined deliverables.
- Document a proposed change and escalation route.
- Prepare a contract close-out and handover checklist.
- Combine the module outputs into a reasoned response to the programme’s workplace scenario.
5 learning blocks
Detailed programme outline
01Contract setup
This part of the programme examines contract setup, with attention to obligations, milestones and responsibilities. The practical task connects the subject to the programme’s workplace scenario and gives participants a specific output to discuss.
Topics to explore
- Obligations.
- Milestones.
- Responsibilities.
- Applied work: create an obligations register from a fictional agreement.
Illustrative practical exercise
Create an obligations register from a fictional agreement. Explain the information used, identify any assumptions and take part in a review of the proposed approach.
02Performance monitoring
This part of the programme examines performance monitoring, with attention to deliverables and service standards. The practical task connects the subject to the programme’s workplace scenario and gives participants a specific output to discuss.
Topics to explore
- Deliverables.
- Service standards.
- Applied work: design a supplier performance review against defined deliverables.
Illustrative practical exercise
Design a supplier performance review against defined deliverables. Explain the information used, identify any assumptions and take part in a review of the proposed approach.
03Contract changes
This part of the programme examines contract changes, with attention to communication, records and escalation. The practical task connects the subject to the programme’s workplace scenario and gives participants a specific output to discuss.
Topics to explore
- Communication.
- Records.
- Escalation.
- Applied work: document a proposed change and escalation route.
Illustrative practical exercise
Document a proposed change and escalation route. Explain the information used, identify any assumptions and take part in a review of the proposed approach.
04Close-out
This part of the programme examines close-out, with attention to acceptance, handover and lessons learned. The practical task connects the subject to the programme’s workplace scenario and gives participants a specific output to discuss.
Topics to explore
- Acceptance.
- Handover.
- Lessons learned.
- Applied work: prepare a contract close-out and handover checklist.
Illustrative practical exercise
Prepare a contract close-out and handover checklist. Explain the information used, identify any assumptions and take part in a review of the proposed approach.
05Integrated workplace workshop
A supplier repeatedly misses service milestones and the contract owner has incomplete performance records. The final workshop connects the earlier work rather than treating each topic as an isolated activity.
Topics to explore
- Bring together the outputs from the earlier modules into one coherent response to the scenario.
- Check that the recommendation addresses the original problem and is supported by the information available.
- Identify responsibilities, dependencies and matters that require specialist input or further evidence.
- Present the proposed response and revise it after questions from the facilitator and other participants.
Illustrative practical exercise
Prepare a concise presentation for the fictional organisation. Include the proposed response, the evidence supporting it and the decisions still required. Finish with a reflection on which aspects could be relevant to your own work.
From discussion to application
How the programme could be delivered
The proposed learning approach combines facilitator-led explanation, discussion of the subject areas and guided work on the fictional scenario. Each module produces a practical output that can be reviewed and improved.
Participants can work individually or in small groups to compare interpretations, explain their decisions and identify missing information. Feedback focuses on the connection between the task, the evidence used and the proposed response.
The final workshop brings the module outputs together. Ratomac will confirm the delivery format, learning resources, entry requirements and any formal assessment or certification arrangements for the selected programme.
Discuss your requirements
Dates, duration & arrangements
Contact Ratomac to agree the final programme, duration and delivery format. Include your preferred timing, location and whether the enquiry is for yourself or a team.
Discuss this programme ↗Indicative outline for discussion. The final syllabus is agreed with Ratomac before booking. The expanded learning activities and workplace scenario are original proposals for discussion with Ratomac.