Contractor Management in Maintenance and Technical Projects

The programme

Programme overview

This interactive Contractor Management in Maintenance & Technical Projects training course provides a comprehensive guide to best practices in contractor management within the Asset Management framework. Participants will learn about selecting the right contractor, choosing suitable contract types (e.g., Service Level Agreements, Design & Construct), and managing contractor performance through effective monitoring and Key Performance Indicators (KPIs). Key topics include risk management, safety-health-environment (SHE) considerations, partnerships, negotiation, people management for sustainable results, and contract application in complex project environments like Turnkey and Public-Private Partnerships (PPP). Through discussions, lectures, and practical exercises, participants will gain the tools to enhance contractor management effectiveness and drive continuous improvement in maintenance and technical projects.

Who should attend

Who is this programme for?

This Ratomac Contractor Management in Maintenance & Technical Projects training is ideal for professionals involved in contractor management, particularly:

• Facility management teams
• Contract management professionals
• Operations & Maintenance professionals
• Reliability, Asset & Plant professionals
• Shutdown and Turnaround teams
• Production & Continuous Improvement professionals
• Professionals engaged in contract negotiation, management, and verification

Learning outcomes

What you will learn

By the end of this Contractor Management in Maintenance & Technical Projects training, participants will be able to:

• Understand the fundamentals of contractor management within asset management
• Evaluate bids and proposals effectively and select suitable contractors
• Identify, assess, and manage associated risks (including SHE and performance risks)
• Monitor and manage contractor performance through innovative techniques
• Develop and negotiate robust contracts

Explore the programme

Detailed programme outline

Module 1: Contractor Management Basics

• Overview and relevance to asset management
• (Out)sourcing strategies
• Risk management & SHE considerations
• Foundation of maintenance contracts with Risk-Based Maintenance concepts

Module 2: Contract Types for Maintenance & Technical Projects

• Basic and complex contract types (e.g., Turnkey, Design & Construct, PPP)
• Procurement processes and contractor selection
• Contractor performance management – from traditional methods to innovative practices

Module 3: Developing the Contract

• Contracting cycle and defining service levels
• Writing the contract – Reliability, Availability, Maintainability, and Safety (RAMS) aspects
• Vendor management and periodic evaluation for continuous improvement
• Establishing partnerships

Module 4: People Management & Negotiation

• Implementing contract management effectively
• Behavioural management strategies for sustainability
• Negotiation techniques, ploys, and tactics

Module 5: Final Workshop An interactive workshop summarizing and practicing core topics, including:

• Defining requirements and service levels
• Tendering and contractor selection
• Contractor performance measurement and management
• Negotiation and contract evaluation

Learning approach

How you will learn

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.– Course Material: Access well-crafted supporting resources.– Group Work: Collaborate on discussions and case studies for practical insights.– Workshops & Role-Play: Participate in immersive, scenario-based activities.– Practical Application: Focus on applying theoretical knowledge in real situations.– Post-Training Support: Receive extensive support after training for skill implementation.

Discuss your requirements

Dates, duration & arrangements

Contact Ratomac to confirm dates, duration, delivery format, entry requirements and any applicable assessment or certification before booking.