Facilities Management

The programme

Programme overview

This comprehensive Facilities Management training is designed for professionals seeking to deepen their understanding and enhance their skills in managing and maintaining facilities effectively. As the business environment evolves, the role of facilities management becomes increasingly strategic, integrating space, infrastructure, people, and organisations to support the core functions of a business.

You will explore the full breadth of facilities management responsibilities, from strategic planning and financial management through to maintenance, contracts, compliance, technology, and sustainability. With a focus on continuous improvement and best-practice application, this course addresses real-world problems and offers practical solutions within the constraints of cost, performance, and risk management — including the South African-specific legal and contractual context, such as delict, lease agreements, and dispute resolution.

Who should attend

Who is this programme for?

• Facilities Managers, Operations Managers, Commercial and Procurement Staff
• Governance Staff: Directors, Managers, and Others Requiring an Understanding of Facilities and Their Management
• Risk Officers, Financial Officers, Legal Officers, Contract and Project Managers
• Facilities Engineers, Engineering and Civil Engineers, IT & Communications Specialists, Architects, and Built Environment Professionals

Learning outcomes

What you will learn

• Understand the full scope of facilities management functions and the latest methods for delivering these services efficiently
• Develop strategies to continually improve the quality of facilities services, balancing cost control with performance optimisation
• Link the FM plan to the strategic objectives of the organisation
• Implement international best practices and standards in the maintenance and operation of facilities, including South African-specific practice
• Establish and manage communication infrastructures that support robust administration and maintenance activities
• Identify potential risks in facility operations and apply strategies to minimise exposure and enhance workplace safety
• Design and manage facilities from conception through to installation
• Understand contracts, SLAs, lease agreements, and delict (South African civil liability) as they apply to facilities management
• Apply the principles of project management within facilities management
• Understand and apply sustainable practices and corporate social responsibility within facilities management
• Evaluate and make strategic decisions about outsourcing key facilities management operations
• Increase awareness of health and safety compliance, risk management, and business continuity planning

Explore the programme

Detailed programme outline

2-Day Essentials — Training Outline

• Defining facilities management, its evolution, and scope
• FM as a strategic resource, and aligning FM with business goals
• Facilities Management in the South African context
• Linking the FM plan to organisational strategic objectives
• Budgeting, financial planning, and cost control
• Driving cost savings and value for money by managing people, resources, and service providers
• Preventive vs. reactive maintenance
• Maintenance planning, scheduling, and condition assessment
• Principles of life cycle costing
• Contracts, Service Level Agreements, and lease agreements
• Dispute resolution, and delict (South African civil liability) as it applies to facilities management
• Key soft services: security, catering, cleaning, and client support
• Techniques to measure FM success and failure
• Deciding whether the 5-Day Comprehensive programme is the right next step

5-Day Comprehensive — Training Outline

• Key roles and responsibilities in FM
• FM as a strategic resource, aligned with business goals
• Facilities Management in the South African context, including leadership and FM policy
• The role of strategic planning, and aligning FM strategy with organisational strategy
• Long-term planning techniques
• Developing and implementing an FM plan
• Core FM services and operations, and categorising FM services (technical/non-technical, hard/soft, strategic/non-strategic)
• Developing effective service delivery models
• Performance management and enhancing delivery through innovation
• Space planning and optimisation
• Infrastructure lifecycle management, and workplace design and ergonomics
• Compliance with building codes and standards
• Asset and financial management relating to FM, and investment appraisal
• Economic sustainability in FM
• Preventive vs. reactive maintenance, and Building Management Systems
• Asset management, life cycle costing, and maintenance management systems
• Contracts, dispute resolution, and lease agreements
• Delict (South African civil liability) and the facilities manager
• Key soft services, performance measurement, benchmarking, and post-occupancy evaluation
• Health and safety regulations, and risk assessment and management
• Environmental management systems in FM
• Emergency preparedness and response
• The role of HR in FM, and building and leading effective teams
• Training and development for FM staff, and performance evaluation
• The impact of technology on FM, and Facilities Management Information Systems (FMIS)
• Emerging technologies, including AI-assisted predictive maintenance and space utilisation analytics
• Data management and analytics in FM
• Deciding what to outsource, and selecting and managing service providers
• Developing and managing SLAs
• Contract management principles and practices
• Sustainability principles and implementing sustainable practices in FM
• CSR in FM, and reporting and communicating on sustainability
• Project management fundamentals, integrated with FM
• Managing FM projects, and tools and techniques for FM project management
• Fostering a culture of innovation, and continuous improvement methodologies
• Benchmarking, performance metrics, and case studies of innovation in FM
• Review of key learning points and strategies for implementing learning in the workplace

Learning approach

How you will learn

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.– Course Material: Access well-crafted supporting resources.– Group Work: Collaborate on discussions and case studies for practical insights.– Workshops & Role-Play: Participate in immersive, scenario-based activities.– Practical Application: Focus on applying theoretical knowledge in real situations.– Post-Training Support: Receive extensive support after training for skill implementation.

Discuss your requirements

Dates, duration & arrangements

Contact Ratomac to confirm dates, duration, delivery format, entry requirements and any applicable assessment or certification before booking.