Further Education and Training Certificate: Business Administration Services

The programme

Programme overview

The Core Component of the Further Education and Training Certificate: Business Administration Services Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self-Management and Self Development as well as Project Teamwork and Business Policies and Procedures. Learners that obtain the qualification will be able to specialize in areas such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration

and Human Resources.

Who should attend

Who is this programme for?

This Further Education and Training Certificate: Business Administration Services Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization.

Learning outcomes

What you will learn

• Gain knowledge of the procedures for stock and fixed asset control
• Understand Administrative systems together with other employees
• Improve organizational effectiveness
• Present information that is routinely and regularly required, as well as specific information that is requested from time-to-time.
• Manage service providers
• Be an effective employee in the administrative section of an organization
• Be aware of how fraud can be present in an office environment and assisting in its control
• Display Cultural awareness in dealing with customers and colleagues and utilizing the differences in a positive way to enhance the effectiveness and image of the organization
• Identify and solve work related problems together with others in the section
• Apply efficient time management processes, procedures, and techniques
• Be an effective member of a team
• Become a knowledge worker

Explore the programme

Detailed programme outline

• Module 1: Personal Effectiveness
• Module 2: Second Language Communication
• Module 3: Business Communication
• Module 4: Mathematical Literacy
• Module 5: Financial Management
• Module 6: Develop and manage administrative functions
• Module 7: Managing Service Providers
• Module 8: Working in teams

In addition to successfully completing the qualification listed above, a Final Integrated Summative Assessment (FISA) is required for the Qualification. All learners gain entrance to the Final Integrated Supervised Assessment by successfully completing all formal and summative assessments conducted by the SDP.

Enquire for a detailed overview of the modules

Before you book

Entry requirements

• Communication at NQF level 3
• Mathematical Literacy at NQF level 3
• Computer Literacy at NQF Level 3
• Grade 12 as an Advantage for CAT purposes

Learning approach

How you will learn

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.– Course Material: Access well-crafted supporting resources.– Group Work: Collaborate on discussions and case studies for practical insights.– Workshops & Role-Play: Participate in immersive, scenario-based activities.– Practical Application: Focus on applying theoretical knowledge in real situations.– Post-Training Support: Receive extensive support after training for skill implementation.

Discuss your requirements

Dates, duration & arrangements

Contact Ratomac to confirm dates, duration, delivery format, entry requirements and any applicable assessment or certification before booking.