Occupational Health, Safety & Wellness · Short course
Health Care Service Management
Coordinating the people, resources and processes involved in healthcare service delivery.
The programme
Programme overview
Expanded indicative outline. The subject areas are described below; proposed activities and final delivery requirements are confirmed with Ratomac before booking.
Coordinating the people, resources and processes involved in healthcare service delivery.
The programme brings together service planning, resource coordination, quality processes and performance review. The expanded outline below shows how these areas can be explored through explanation, discussion and the preparation of relevant work products.
A proposed workshop runs through the programme: A healthcare service needs to improve coordination between appointments, staff capacity and support functions. Participants would examine the situation in stages, use the information provided and explain the basis of their decisions. The workshop is fictional and can be adapted when the final training plan is agreed.
Who should attend
Is this programme for you?
This outline is relevant to the following roles. Suitability and any formal entry requirements should be checked for the selected programme.
- Healthcare administrators, service coordinators and operational managers.
- Individuals preparing to take on responsibilities in this area.
- Teams seeking a shared approach to the work described in the programme.
Purpose of the learning
Intended learning outcomes
- Map the service process and its capacity constraints.
- Prepare a resource-coordination plan using a fictional demand scenario.
- Identify service-quality measures and improvement priorities.
- Draft a management review linking feedback, capacity and actions.
- Combine the module outputs into a reasoned response to the programme’s workplace scenario.
5 learning blocks
Detailed programme outline
01Service planning
This part of the programme examines service planning, with attention to patient needs and operational capacity. The practical task connects the subject to the programme’s workplace scenario and gives participants a specific output to discuss.
Topics to explore
- Patient needs.
- Operational capacity.
- Applied work: map the service process and its capacity constraints.
Illustrative practical exercise
Map the service process and its capacity constraints. Explain the information used, identify any assumptions and take part in a review of the proposed approach.
02Resource coordination
This part of the programme examines resource coordination, with attention to people, facilities and information. The practical task connects the subject to the programme’s workplace scenario and gives participants a specific output to discuss.
Topics to explore
- People.
- Facilities.
- Information.
- Applied work: prepare a resource-coordination plan using a fictional demand scenario.
Illustrative practical exercise
Prepare a resource-coordination plan using a fictional demand scenario. Explain the information used, identify any assumptions and take part in a review of the proposed approach.
03Quality processes
This part of the programme examines quality processes, with attention to service standards and improvement priorities. The practical task connects the subject to the programme’s workplace scenario and gives participants a specific output to discuss.
Topics to explore
- Service standards.
- Improvement priorities.
- Applied work: identify service-quality measures and improvement priorities.
Illustrative practical exercise
Identify service-quality measures and improvement priorities. Explain the information used, identify any assumptions and take part in a review of the proposed approach.
04Performance review
This part of the programme examines performance review, with attention to feedback and management reporting. The practical task connects the subject to the programme’s workplace scenario and gives participants a specific output to discuss.
Topics to explore
- Feedback.
- Management reporting.
- Applied work: draft a management review linking feedback, capacity and actions.
Illustrative practical exercise
Draft a management review linking feedback, capacity and actions. Explain the information used, identify any assumptions and take part in a review of the proposed approach.
05Integrated workplace workshop
A healthcare service needs to improve coordination between appointments, staff capacity and support functions. The final workshop connects the earlier work rather than treating each topic as an isolated activity.
Topics to explore
- Bring together the outputs from the earlier modules into one coherent response to the scenario.
- Check that the recommendation addresses the original problem and is supported by the information available.
- Identify responsibilities, dependencies and matters that require specialist input or further evidence.
- Present the proposed response and revise it after questions from the facilitator and other participants.
Illustrative practical exercise
Prepare a concise presentation for the fictional organisation. Include the proposed response, the evidence supporting it and the decisions still required. Finish with a reflection on which aspects could be relevant to your own work.
From discussion to application
How the programme could be delivered
The proposed learning approach combines facilitator-led explanation, discussion of the subject areas and guided work on the fictional scenario. Each module produces a practical output that can be reviewed and improved.
Participants can work individually or in small groups to compare interpretations, explain their decisions and identify missing information. Feedback focuses on the connection between the task, the evidence used and the proposed response.
The final workshop brings the module outputs together. Ratomac will confirm the delivery format, learning resources, entry requirements and any formal assessment or certification arrangements for the selected programme.
Discuss your requirements
Dates, duration & arrangements
Contact Ratomac to agree the final programme, duration and delivery format. Include your preferred timing, location and whether the enquiry is for yourself or a team.
Discuss this programme ↗Indicative outline for discussion. The final syllabus is agreed with Ratomac before booking. The expanded learning activities and workplace scenario are original proposals for discussion with Ratomac.