Managing Anger at Workplace Workshop

The programme

Programme overview

• Objective: To equip participants with effective skills for managing anger, leveraging it to enhance leadership abilities, and motivate others.
• Context: Addressing how unmanaged anger can impact workplace relationships and performance, and transforming it into a constructive force for leadership and innovation
• Emotional Intelligence: Understand how emotions, particularly anger, affect workplace dynamics.
• Anger Management: Strategies for managing anger constructively.
• Positive Transformation: Channelling anger into positive outcomes and innovation.
• Enhanced Leadership: Developing people management and customer service skills through effective emotional regulation.

Who should attend

Who is this programme for?

• Mid-level Managers, Executives.
• Administrative and Support Staff.

Learning outcomes

What you will learn

Upon completion of this Ratomac Managing Anger at Work Workshop, participants will be able to;

• Learn how the expression of certain emotions can adversely affect your relationships with others
• Manage difficult emotions like anger more effectively at the workplace
• Employ positive anger energy for a constructive outcome
• Enhance people management skills and customer service

Explore the programme

Detailed programme outline

Module 1: Understanding Anger

• Recognizing and Expressing Anger: Identifying signs and healthy expressions.
• Interactive Activity: Screening of “Anger Management” video followed by discussion.

Module 2: The Impact of Suppressed Anger

• Health and Relationship Risks: Anxiety, depression, broken relationships, chronic illnesses, and potential for violence.
• Case Study Analysis: Real-world examples of suppressed anger consequences.

Module 3: Types of Anger

• Identifying Patterns: Behavioural, verbal, passive, and self-inflicted anger.
• Interactive Activity: Screening of “Coaching to Manage Conflict” video and discussion.

Module 4: Sources of Anger

• Exploring the Nine Sources: Personal, professional, and environmental triggers.
• Interactive Activity: Screening of “Conflict On The Line” video and group analysis.

Module 5: A Five-Step Approach to Managing Anger

• Self-Awareness: Recognizing personal anger triggers.
• Self-Control: Techniques for immediate anger management.
• Strategic Thinking: Assessing situations objectively.
• Decision Making: Choosing constructive responses.
• Progress Evaluation: Regularly reviewing and adjusting strategies.

Learning approach

How you will learn

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.– Course Material: Access well-crafted supporting resources.– Group Work: Collaborate on discussions and case studies for practical insights.– Workshops & Role-Play: Participate in immersive, scenario-based activities.– Practical Application: Focus on applying theoretical knowledge in real situations.– Post-Training Support: Receive extensive support after training for skill implementation.

Discuss your requirements

Dates, duration & arrangements

Contact Ratomac to confirm dates, duration, delivery format, entry requirements and any applicable assessment or certification before booking.