Mastering Conflict Management and Resolution

The programme

Programme overview

This Mastering Conflict Management and Resolution training course gives delegates the opportunity to better appreciate and manage workplace conflicts and to build the skills and practices to build more effective collaborative relationships in their own work across organisations. It will help attendees to recognise different conflicts, manage common situations, leverage a range of solutions, develop action plans and promote more inclusive and positive environments. In addition, delegates will gain an understanding of techniques and tools from personal psychology, negotiation, and communication and how to utilise them positively in conflict situations, for both organisation, and individual benefits.

Who should attend

Who is this programme for?

• Senior Management and Directors, leading organisational change
• Human Resources and Change Managers, managing change initiatives
• Senior Project Managers, coordinating complex teams and projects
• Procurement specialists, managing valuable supplier relationships
• Sales, Marketing, PR and Operational specialists, managing partnerships

Learning outcomes

What you will learn

At the end of this Ratomac Mastering Conflict Management and Resolution training, you will learn to:

• Understand the potential causes and role of conflict in their organisations
• Understand the conflict lifecycle and assess the dispute process
• Build and promote harmony, inclusivity, and collaborative practices, across organisations to alleviate disputes and dispute escalations
• Implement effective conflict resolution plans and actions, define metrics for success and effectiveness
• Apply proven tools of psychology and negotiation to manage conflicts
• Understand and better manage personal dynamics, stress and change

Explore the programme

Detailed programme outline

Module One: Conflict and Context: Why Disputes Are Needed

• Defining Conflict and The Need for Some Disagreement
• Innovation and Change
• Common Sources of Conflict Within Organisations
• The Conflict Lifecycle
• Leader as Mediator and Diplomat in Disputes

Activity: Conflict Role Play and Debrief

Module Two: Communication and Leadership: The Personal Dimension

• Personal Influence and Persuasion
• Leading Across Teams and Organisations
• Advanced Communication Skills.
• Understanding Personality and Style
• Emotional Intelligence: Knowing You, Knowing Me.
• Personal Considerations: Stress & Self-Management in Difficult Situations

Activity: Personal Storytelling

Module Three: Problem Solving and Negotiation: Getting to Yes

• Classic Theories of Negotiation
• The Art of Listening, Questioning and Finding Real Problems
• Creating Solutions and Building Agreements
• Mediation
• Arbitration
• Litigation

Activity: Win-Win Scenario Role Play

Module Four: Conflict Resolution Principles

• Acknowledging The Conflict
• Taking Control
• Resolution Frameworks & Difficult Conversations
• Managing Resolution
• Building The Culture of Resolution

Module Five: Conflict Resolution Principles

• The Reality of Failed Resolutions and Options for Escalation
• Using Conflict Management Tools Everyday
• Total Conflict Management
• Preparing Your Plan To Resolve Conflicts
• Professional Development: Further Skills, Knowledge, Practice

Activity: Conflict Resolution Carousel

Learning approach

How you will learn

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.– Course Material: Access well-crafted supporting resources.– Group Work: Collaborate on discussions and case studies for practical insights.– Workshops & Role-Play: Participate in immersive, scenario-based activities.– Practical Application: Focus on applying theoretical knowledge in real situations.– Post-Training Support: Receive extensive support after training for skill implementation.

Discuss your requirements

Dates, duration & arrangements

Contact Ratomac to confirm dates, duration, delivery format, entry requirements and any applicable assessment or certification before booking.