Services SETA Qualifications · Qualification programme
National Certificate: Generic Management
A person acquiring this National Certificate: Generic Management qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers,…
The programme
Programme overview
A person acquiring this National Certificate: Generic Management qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values
Who should attend
Who is this programme for?
This National Certificate: Generic Management Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization.
Learning outcomes
What you will learn
- Initiate, develop, implement, and evaluate operational strategies, projects and action plans so as to improve the effectiveness of the unit.
- Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.
- Lead and manage a team of first line managers to enhance individual, team, and unit effectiveness.
- Build relationships with superiors and with stakeholders across the value chain.
- Apply the principles of risk, financial and knowledge management, and business ethics within internal and external regulatory frameworks.
- Enhance the development of teams and team members.
Explore the programme
Detailed programme outline
- Module 1: Business Ethics and Communication
- Module 2: Developing and Managing Effective Work Relationships
- Module 3: Monitoring, optimising performance and Empowering Team Members
- Module 4: Conflict Resolution & Leadership
- Module 5: Risk and financial Management
- Module 6: Strategic Change Management
Enquire for a detailed overview of the modules
Before you book
Entry requirements
- Communication at NQF level 3
- Mathematical Literacy at NQF level 3
- Computer Literacy at NQF Level 3
- Grade 12 as an Advantage for CAT purposes
Learning approach
How you will learn
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.– Course Material: Access well-crafted supporting resources.– Group Work: Collaborate on discussions and case studies for practical insights.– Workshops & Role-Play: Participate in immersive, scenario-based activities.– Practical Application: Focus on applying theoretical knowledge in real situations.– Post-Training Support: Receive extensive support after training for skill implementation.
Discuss your requirements
Dates, duration & arrangements
Contact Ratomac to confirm dates, duration, delivery format, entry requirements and any applicable assessment or certification before booking.
Enquire about this programme