Negotiating and Dispute Resolutions

The programme

Programme overview

This Negotiating & Dispute Resolutions training course is designed to enhance participants’ negotiation skills, a crucial competency in both professional and personal contexts. Participants will gain valuable communication and interpersonal skills while learning the essentials of planning and objective setting for negotiations. This Negotiating & Dispute Resolutions course also includes self-assessment opportunities, allowing delegates to evaluate their negotiation abilities, particularly in team-based negotiations.

Through a structured approach, delegates will explore the key stages of the negotiation process, understand how disputes emerge, and develop strategies to navigate the negotiation process effectively. They will be introduced to the terms associated with negotiation strategy and learn to recognize and counter various tactics and ploys. The Negotiating & Dispute Resolutions course emphasizes the importance of team dynamics when negotiating and provides practical exercises to develop effective negotiation strategies.

Who should attend

Who is this programme for?

This Negotiating & Dispute Resolutions course is suitable for a diverse range of professionals, particularly:

• Personnel across various business sectors
• Departmental heads responsible for driving change through collaboration
• Individuals negotiating with internal or external “suppliers” or “customers”
• Delegates with prior negotiation experience looking to enhance their skills

Learning outcomes

What you will learn

By the end of this Ratomac training, participants will be able to:

• Demonstrate understanding of the importance of planning and setting objectives
• Describe techniques to achieve ‘win-win’ outcomes in negotiations
• Identify causes of disagreements and disputes
• Recognize the long-term impact of disputes on relationships
• Utilize strategies to address and resolve disputes

Explore the programme

Detailed programme outline

Module One: Fundamentals of Negotiation

• Defining negotiation
• Understanding disputes and the need for resolution
• Role of negotiation in contract resolution
• Commercial impact of negotiation breakdown
• Introduction to Best Alternative to a Negotiated Agreement (BATNA)
• The four-phase negotiation process

Module Two: The Negotiator’s Toolbox

• Preparation and information gathering
• Drafting initial proposals
• Discussion and bargaining phases
• Setting negotiation positions

Module Three: Negotiating Styles, Tactics, and Ploys

• Cultural and international considerations
• Red, Purple, and Blue negotiators
• Interpreting non-verbal cues
• Using time and silence as negotiation tools

Module Four: Personal Fitness and Handling Difficult Negotiations

• Differentiating interests and positions
• Power dynamics and stakeholder interests
• Role of negotiator as mediator
• Team-based negotiations and persuasion strategies

Module Five: Practical Application

• Team allocation and simulation exercises
• Performance analysis
• Dos and Don’ts of negotiation
• Action planning for continuous improvement

Learning approach

How you will learn

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.– Course Material: Access well-crafted supporting resources.– Group Work: Collaborate on discussions and case studies for practical insights.– Workshops & Role-Play: Participate in immersive, scenario-based activities.– Practical Application: Focus on applying theoretical knowledge in real situations.– Post-Training Support: Receive extensive support after training for skill implementation.

Discuss your requirements

Dates, duration & arrangements

Contact Ratomac to confirm dates, duration, delivery format, entry requirements and any applicable assessment or certification before booking.