Management & leadership · Short course
Supervisory Skills
Organising daily work, communicating expectations and supporting team performance.
The programme
Programme overview
Expanded indicative outline. The subject areas are described below; proposed activities and final delivery requirements are confirmed with Ratomac before booking.
Organising daily work, communicating expectations and supporting team performance.
The programme brings together work planning, team communication, performance support and daily supervision. The expanded outline below shows how these areas can be explored through explanation, discussion and the preparation of relevant work products.
A proposed workshop runs through the programme: A shift team misses handovers and staff receive conflicting instructions from different supervisors. Participants would examine the situation in stages, use the information provided and explain the basis of their decisions. The workshop is fictional and can be adapted when the final training plan is agreed.
Who should attend
Is this programme for you?
This outline is relevant to the following roles. Suitability and any formal entry requirements should be checked for the selected programme.
- New supervisors, foremen and team leaders.
- Individuals preparing to take on responsibilities in this area.
- Teams seeking a shared approach to the work described in the programme.
Purpose of the learning
Intended learning outcomes
- Prepare a shift plan with clear tasks, priorities and handover responsibilities.
- Role-play a briefing that checks whether team members understand the work.
- Plan a supportive conversation about a repeated performance problem.
- Create a simple follow-up record that tracks commitments without duplicating paperwork.
- Combine the module outputs into a reasoned response to the programme’s workplace scenario.
5 learning blocks
Detailed programme outline
01Work planning
This part of the programme examines work planning, with attention to setting expectations and assigning tasks. The practical task connects the subject to the programme’s workplace scenario and gives participants a specific output to discuss.
Topics to explore
- Setting expectations.
- Assigning tasks.
- Applied work: prepare a shift plan with clear tasks, priorities and handover responsibilities.
Illustrative practical exercise
Prepare a shift plan with clear tasks, priorities and handover responsibilities. Explain the information used, identify any assumptions and take part in a review of the proposed approach.
02Team communication
This part of the programme examines team communication, with attention to briefings, listening and constructive feedback. The practical task connects the subject to the programme’s workplace scenario and gives participants a specific output to discuss.
Topics to explore
- Briefings.
- Listening.
- Constructive feedback.
- Applied work: role-play a briefing that checks whether team members understand the work.
Illustrative practical exercise
Role-play a briefing that checks whether team members understand the work. Explain the information used, identify any assumptions and take part in a review of the proposed approach.
03Performance support
This part of the programme examines performance support, with attention to coaching and addressing work problems. The practical task connects the subject to the programme’s workplace scenario and gives participants a specific output to discuss.
Topics to explore
- Coaching.
- Addressing work problems.
- Applied work: plan a supportive conversation about a repeated performance problem.
Illustrative practical exercise
Plan a supportive conversation about a repeated performance problem. Explain the information used, identify any assumptions and take part in a review of the proposed approach.
04Daily supervision
This part of the programme examines daily supervision, with attention to prioritisation, coordination and follow-through. The practical task connects the subject to the programme’s workplace scenario and gives participants a specific output to discuss.
Topics to explore
- Prioritisation.
- Coordination.
- Follow-through.
- Applied work: create a simple follow-up record that tracks commitments without duplicating paperwork.
Illustrative practical exercise
Create a simple follow-up record that tracks commitments without duplicating paperwork. Explain the information used, identify any assumptions and take part in a review of the proposed approach.
05Integrated workplace workshop
A shift team misses handovers and staff receive conflicting instructions from different supervisors. The final workshop connects the earlier work rather than treating each topic as an isolated activity.
Topics to explore
- Bring together the outputs from the earlier modules into one coherent response to the scenario.
- Check that the recommendation addresses the original problem and is supported by the information available.
- Identify responsibilities, dependencies and matters that require specialist input or further evidence.
- Present the proposed response and revise it after questions from the facilitator and other participants.
Illustrative practical exercise
Prepare a concise presentation for the fictional organisation. Include the proposed response, the evidence supporting it and the decisions still required. Finish with a reflection on which aspects could be relevant to your own work.
From discussion to application
How the programme could be delivered
The proposed learning approach combines facilitator-led explanation, discussion of the subject areas and guided work on the fictional scenario. Each module produces a practical output that can be reviewed and improved.
Participants can work individually or in small groups to compare interpretations, explain their decisions and identify missing information. Feedback focuses on the connection between the task, the evidence used and the proposed response.
The final workshop brings the module outputs together. Ratomac will confirm the delivery format, learning resources, entry requirements and any formal assessment or certification arrangements for the selected programme.
Discuss your requirements
Dates, duration & arrangements
Contact Ratomac to agree the final programme, duration and delivery format. Include your preferred timing, location and whether the enquiry is for yourself or a team.
Discuss this programme ↗Indicative outline for discussion. The final syllabus is agreed with Ratomac before booking. The expanded learning activities and workplace scenario are original proposals for discussion with Ratomac.