Office Administration · Short course
The Evolving Role of Executive Assistants and AI Conference
Few roles have been reshaped by artificial intelligence as directly as the Executive Assistant. Scheduling, correspondence, meeting summaries, and research that once took hours can now be drafted in minutes — but only for EAs…
The programme
Programme overview
Few roles have been reshaped by artificial intelligence as directly as the Executive Assistant. Scheduling, correspondence, meeting summaries, and research that once took hours can now be drafted in minutes — but only for EAs who genuinely know how to use these tools well, verify their output, and apply sound judgement about what to hand to AI and what to keep firmly in human hands. This Ratomac Conference is built around that exact gap: turning AI awareness into genuine, confident, day-to-day capability.
Across five days, you’ll get hands-on with the AI platforms already reshaping executive support — Microsoft Copilot, ChatGPT, and Gemini among them — alongside the data skills, emotional intelligence, change management capability, and personal brand that AI can’t replace. You’ll leave equipped not just to use these tools, but to lead your organisation’s adoption of them with genuine confidence.
Who should attend
Who is this programme for?
- Executive Assistants, Personal Assistants, and Administrative Professionals
- Office Managers and Business Support Staff
- Professionals Seeking to Enhance Their Skills in Digital Transformation and AI Integration
Learning outcomes
What you will learn
- Understand the evolving role of Executive Assistants in a technology-driven environment
- Learn how to integrate AI tools, including Microsoft Copilot, ChatGPT, and Gemini, into daily workflow
- Apply AI assistants and early agentic workflows to reduce routine workload
- Develop data management and analytical skills for better decision-making
- Apply data privacy, discretion, and responsible AI use principles when handling sensitive executive information
- Enhance emotional intelligence and problem-solving skills
- Master change management principles to support executives effectively
- Strengthen personal brand and professionalism in a rapidly changing workplace
Explore the programme
Detailed programme outline
- Understanding the impact of AI on the Executive Assistant profession
- Adapting to the digital shift: automation, AI, and virtual assistants
- Overview of Microsoft Copilot, ChatGPT, Gemini, Power BI, and other AI-driven tools
- Introduction to AI assistants and early agentic workflows: what they are and where they genuinely save time
- Data privacy, discretion, and responsible AI use: what is safe to share with AI tools, and what must remain confidential
- Categorising apps by function: scheduling and calendar tools, task and project management tools, note-taking and knowledge management tools, and communication platforms
- Exploring productivity and collaboration tools for efficient working practices
- Selecting the right apps for scheduling, communication, and workflow automation
- Avoiding tool overload: consolidating your stack rather than adding another app for every problem
- The future of data-driven decision-making in administrative roles
- Leveraging data visualisation tools (Excel, Power BI) for strategic executive support
- How EAs can assist leaders with meaningful data insights
- Adapting to hybrid and remote work models
- Managing executive priorities in a disruptive business environment
- Enhancing strategic thinking and decision-making capabilities
- Understanding the components of Emotional Intelligence (EI)
- Developing interpersonal skills to manage workplace relationships effectively
- Handling difficult situations and enhancing workplace communication
- Understanding organisational change and its impact on EAs
- Applying structured change models, such as ADKAR, to support executives through organisational change
- Supporting executives in leading and implementing change
- Case Study: Practical application of change management principles
- Applying Edward de Bono's Six Thinking Hats: White (facts and information), Red (emotions and intuition), Black (caution and critical judgement), Yellow (optimism and benefits), Green (creativity and alternatives), and Blue (process control)
- Developing self-awareness, confidence, and emotional resilience
- Enhancing problem-solving and decision-making capabilities
- Group exercises to apply critical thinking methodologies
- Strategies to build credibility and professionalism
- Creating a Professional Development Plan (PDP)
- Personal branding: showcasing skills, strengths, and career growth opportunities
Learning approach
How you will learn
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.– Course Material: Access well-crafted supporting resources.– Group Work: Collaborate on discussions and case studies for practical insights.– Workshops & Role-Play: Participate in immersive, scenario-based activities.– Practical Application: Focus on applying theoretical knowledge in real situations.– Post-Training Support: Receive extensive support after training for skill implementation.
Discuss your requirements
Dates, duration & arrangements
Contact Ratomac to confirm dates, duration, delivery format, entry requirements and any applicable assessment or certification before booking.
Enquire about this programme