Course Overview

As an Administrative Assistant you can enhance your performance with management and self-leadership skills. Get better at setting your own administrative priorities, improve your ability to communicate clearly and negotiate with colleagues, and learn to innovate in your role.

The support you provide as an administrative professional is vital to your organization’s ability to achieve its goals and objectives. Today, most senior managers expect you to have leadership and management skills in order to set your own administrative priorities. In addition, you must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills. To do all of this successfully, you need to have strategic insight and be able to be agile in your work. At the same time, you must be tactical, process-oriented, and driven toward continuous improvement.

Register to this intensive 3-day administrative assistant training programme focused on practical learning, designed and facilitated by business people that understand your challenges and will guide you to find effective solutions.

Your immediate takeaway:

• Effectively manage changing responsibilities
• Communicate and negotiate with confidence
• Apply management and self-leadership skills to add greater value to your organization

This administrative assistant training course combines proven-by-practice methods with new insights and ideas that will grow your administrative skills. You will gain a wider perspective of self-leadership practice through breakout sessions, exercises, and case applications.

Who should attend?

If you are an experienced administrative professional who needs to expand your management skills so you can better support your organization and enhance your contribution to your company and your career, this programme is for you.

Some of the administrative positions that usually attend to this administrative management skills training course are:

• Experienced administrative professionals
• Executive secretaries
• Administrative assistants
• Secretaries or other members of the administrative support staff

How will you benefit?

After participating in this programme, you will develop your administrative skills and competencies further and be able to:

• Manage changing roles and responsibilities whether working with bosses, peers, team members or customers
• Meet dynamic work expectations by expanding your proactive capabilities
• Clearly and confidently communicate and negotiate to manage conflicts and achieve results
• Apply emotional intelligence and effective listening practices to your job
• Use strategic diplomacy to handle office politics, difficult people and demanding situations

During this programme you will:

• Network and learn from a diverse group of peers from different functions, industries and countries
• Develop a personal action plan to implement back at work
• Learn and practice using real-world examples over 3 interactive days

This Unit Standard course is aligned to Unit Standard: 110003 Develop administrative procedures in a selected organisation

Learning Tools

All our courses are highly interactive; participants are called on to engage in activities and discussions throughout the training session(s). We also make use of various media to illustrate key learning points, including video clips.

Who is this course suitable for?

This course is aimed at supervisors, team leaders and junior managers who manage a team.

This Unit Standard course is aligned to Unit Standard 11473: Manage individual and team performance

Course fees, reduce as you send more delegates; for example:

R13, 700 per person (1 person)

R 8, 500 per person (2 people)

R7, 800 per person (5 people)

R6, 500 per person (10 people)

Upcoming Dates

Course Date	Course Duration	City
23 July 2021	1	Pretoria ,Polokwane,Port Elizabeth ,Durban ,Johannesburg
14 September 2021	1	Pretoria ,Polokwane,Port Elizabeth ,Durban ,Johannesburg
03 November 2021	1	Pretoria ,Polokwane,Port Elizabeth ,Durban ,Johannesburg

To Enquire